1. Who We Are

TaY Lifestyle Management is a luxury concierge service offering personal, residential, corporate, and travel-related lifestyle support. TaY Lifestyle Management is a DBA of TaY Concierge Group Inc., a registered business entity in the state of North Carolina.

2. Services Offered

Our services include, but are not limited to:

• Personal lifestyle assistance (errands, shopping, organization)

• Travel and vacation prep

• Home watch/absentee owner support

• Event and move coordination

• Guest services for vacation rentals

• Senior and student concierge support

Service availability may vary based on your location and seasonal demand. All services are subject to scheduling and availability.

3. Booking & Payment

Services may be booked on an hourly, a la carte, or membership basis. Payment is required in advance for one-time services and monthly for subscription services.

We accept payment via credit/debit card, ACH, or other approved digital payment methods. Any third-party expenses incurred on your behalf (e.g., groceries, supplies, outsourced vendors) will be billed in addition to our service rate.

Late or failed payments may result in service suspension and a 5% late fee after 7 days past due.

4. Cancellation & Refund Policy

Cancellations must be made at least 24 hours in advance for one-time services to avoid a cancellation fee equal to 50% of the scheduled service rate. Monthly memberships can be canceled with 30 days’ notice.

Refunds for unused services are not guaranteed and are issued at our discretion.

5. Liability

TaY Lifestyle Management and TaY Concierge Group Inc. are not liable for indirect, incidental, or consequential damages that may result from services rendered or third-party vendors hired on your behalf.

We take reasonable steps to vet partners and vendors but do not assume liability for their actions or errors.

6. Privacy Policy

We respect your privacy and protect your personal information in accordance with our Privacy Policy. By using our services, you consent to our collection and use of your information as described therein.

7. SMS & Email Communication

By providing your phone number and/or email, you agree to receive service-related communications, appointment confirmations, and marketing messages. You may opt out of promotional messages at any time by replying STOP or clicking "unsubscribe."

8. Client Responsibilities

Clients are responsible for providing accurate information and reasonable access to properties, vendors, or tasks as required for service completion. We reserve the right to refuse or cancel service if conditions are unsafe or unreasonable.

9. Changes to Terms

We reserve the right to update or modify these Terms at any time. The most current version will always be posted on our website. Continued use of our services constitutes your acceptance of any changes.

10. Contact Information

For questions or concerns regarding these Terms, please contact:

TaY Lifestyle Management
A DBA of TaY Concierge Group Inc.
Email: lynne AT taylifestyle DOT com
Phone: 910-239-7701
Mailing Address: 8209 Market Street, PMB 237, Wilmington, NC 28411